WCEC to Provide Customer Service Training to Mercer Bucks Cardiology Employees

Providing Resources and Support to Local Businesses Affected by Hurricane Sandy to Ensure a Successful Recovery and Future

The Women’s Center for Entrepreneurship Corporation (WCEC), continues its “We’re Storming Back” Hurricane Sandy Disaster Relief Program with a free customer service training session at Mercer Bucks Cardiology, in Lawrenceville, N.J., on Friday, September 13. The training session is specifically designed for Mercer Bucks Cardiology employees and will focus on customer service skills and techniques that can be applied in various situations. The workshop will help clinical and non-clinical employees to sharpen their skills and learn best practices, to ensure that they are providing the highest level of service to patients and their family members.

Funded by a grant from the U.S. Small Business Administration, the WCEC’s We’re Storming Back program provides the two-hour customer service training session free of charge to various New Jersey small businesses to provide them with the resources and tools to rebuild and recover from Hurricane Sandy, and to ensure a successful, long-term future.

“Following Sandy’s wrath, our practice was closed for a week, which had a huge impact on patient care, and many of our employees experienced damage to their homes and properties,” said Kristine Belser, Director of Human Resources at Mercer Bucks Cardiology. “We are proud to partner with the WCEC and have our employees trained through its program, as we consistently encourage all employees to grow and better themselves. Customer service is the cornerstone of the patient experience and care.”

Mercer Bucks Cardiology is the leading provider of complete cardiovascular health services, serving patients throughout Mercer County, NJ, and Bucks County, PA. Its focus is to provide compassionate care to patients and their families in a community setting, while utilizing the latest technology in diagnostic testing and treating strategies.

Approximately 15 clinical and non-clinical employees from various offices will be trained at the workshop. This session is not open to the public but additional workshops are offered through the WCEC and its We’re Storming Back program. Program and workshop information can be found at www.stormingback.org.

“Almost a year after Hurricane Sandy tore our state apart, local businesses are continuing to recover,” said Penni Nafus, Executive Director of the WCEC. “We want all New Jersey businesses to know that resources are available at no cost to them to help in their recovery and provide them with the tools for continued, long-term success.”

The WCEC’s “We’re Storming Back” Hurricane Sandy Disaster Relief Program provides free workshops, training, and resources to New Jersey businesses affected by Hurricane Sandy to help them to recover and thrive. The WCEC is helping small businesses storm back from Sandy through three key training programs: Customer Service Training, Planning for Future Storms, and One-on-One Business Consultations. For more information, please contact Penni  Nafus at (973) 507-9700 or at pnafus@wcecnj.org. 


About The WCEC

The WCEC, a 501 (c) 3 nonprofit corporation, is a U. S. Small Business Administration’s Women’s Business Center.  The WCEC provides the tools for individuals to successfully own, operate and grow their small businesses, thereby investing financially, intellectually and emotionally in their communities. The WCEC provides more than 150 classes, seminars and individual consulting sessions each year for more than 5,000 participants. For more information please visit www.wcecnj.org/.



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